Privacy Policy

SnowManager is a business product. A winter-service company (the "Customer") creates the account and invites its staff, subcontractors and clients.

• For the personal data of a Customer's staff, subcontractors and clients that is processed inside SnowManager (names, contact details, location while working, visit records, photos, chat), the Customer is the data controller and SaberTask is the data processor, acting on the Customer's instructions under a data processing agreement.
• For the data we collect about you when you visit this website, request a demo, or contact us, SaberTask is the controller.

If you are a driver or employee using the app, questions about why your data is collected go first to your employer, who decides that. Questions about how it is stored and protected can come to us.

Account information: name, email address, phone number, company name, language, role. Provided when an account is created or you are invited.

Precise location, including in the background: the mobile app collects GPS position while a dispatch (a work run) is active for the logged-in driver. This is used to register arrival at and departure from each address automatically, to show the dispatcher where the fleet is, to record the route driven, and to document the visit for invoicing and insurance. Location collection starts when the driver starts a dispatch and stops when the dispatch is completed or cancelled. It continues while the app is in the background or the screen is off, because drivers do not keep the app open while driving; a persistent notification is shown on Android while this happens. The app asks for permission and explains this before the operating-system prompt. Without this permission the app cannot register visits automatically, but manual check-in still works.

Work records: dispatches, addresses, visit times, work types, materials used, notes, and photos taken in the app to document a completed job.

Messages: chat messages between users of the same Customer, stored so the office and drivers can read them later.

Device information: device model, operating system version, app version, a push-notification token, and crash reports (stack traces and the app state at the time of a crash). We do not collect advertising identifiers.

Website and support: IP address, browser type, pages visited, and what you send us when you request a demo or contact support.

• To run the service: dispatching, navigation, automatic visit registration, invoicing, reports and the customer portal.
• To send operational notifications: new dispatches, changes to a route, chat messages, password resets and login codes, by push notification, email and SMS.
• To keep the service reliable and secure: crash reporting, error logs, abuse prevention and audit trails.
• To answer support requests.
• Website visitors and demo requests: to respond and, if you agree, to tell you about SnowManager. You can opt out of marketing at any time.

We do not sell personal data, and we do not use it for advertising.

We use the following processors, each bound by a contract and, where outside the EEA, by the EU standard contractual clauses:

• Microsoft Azure (West Europe region, Netherlands): hosting, database, file storage.
• Google Maps Platform: maps, geocoding, navigation in the app. Map requests carry the coordinates being displayed.
• Google Firebase Cloud Messaging and Apple Push Notification service: delivery of push notifications.
• Microsoft Azure Notification Hubs: routing of push notifications.
• Sentry: crash and error reporting.
• Postmark: transactional email.
• InMobile: SMS delivery of login codes and notifications.
• Chatwoot (help.sabertask.com): support conversations.
• Accounting systems the Customer has connected (for example Dynamics NAV, e-conomic, Dinero, QuickBooks): invoice data the Customer chooses to send.

Within SnowManager, data is visible to the Customer's own users according to their role, to a subcontractor for the addresses assigned to it, and to the Customer's clients for their own addresses in the customer portal.

We disclose data when required by law or to protect our rights, and we tell the Customer when we may.

Data is stored in the European Union. Backups are taken daily.

• Account data: for as long as the account exists, then deleted within 30 days of the Customer closing it.
• Location trails and visit records: kept for the Customer for as long as they need them for invoicing, disputes and insurance claims, typically the current and previous season; the Customer can delete them earlier.
• Photos and chat: as above.
• Crash reports: 90 days.
• Website logs: 30 days.

All traffic is encrypted in transit (TLS). Data is encrypted at rest in Azure. Access is by role, sessions expire, and administrative access is logged. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under the GDPR you can ask for access to, correction of, deletion of, or a copy of your personal data, and you can object to or restrict certain processing. If your data is processed on behalf of a Customer, we will pass your request to them or help them fulfil it.

To delete your account and data: ask your company's SnowManager administrator, or email privacy@sabertask.com from the address on the account. Deletion of an account removes personal identifiers; work records that the Customer must keep for accounting are retained in anonymised form for the statutory period.

You have the right to lodge a complaint with a supervisory authority. Ours is the Comissão Nacional de Proteção de Dados (CNPD), Portugal.

The web application uses cookies and local storage needed to keep you logged in and to remember your settings. The marketing website uses cookies only for these purposes unless you accept analytics cookies in the banner.

SnowManager is a workplace tool and is not directed at anyone under 18.

We will post changes here and update the date above. Material changes are announced to Customers by email.

SaberTask LDA, Lisbon, Portugal privacy@sabertask.com https://help.sabertask.com